Auto Attendant & Live Answering
Auto Attendant & Live Answering: A Professional Welcome for Every Caller
Your business phone is often the first point of contact for new customers, and a professional first impression is everything. With an auto-attendant and live answering service, you can ensure that every caller is greeted professionally and routed to the right person or department without delay. These features give your business a polished, corporate feel, no matter its size.
Auto Attendant (IVR)
The auto-attendant feature ensures your customers don’t have to wait on the call. The smart feature transfers the call to the right department so callers can quickly get the solutions they are looking for. This is also referred to as a “Keypress Menu” or IVR, which allows customers to use their phone keypad to select options and be directed to the correct person or department. This is a great solution for handling a large number of phone calls and redirecting common customer queries to relevant team members.
Live Answering Service
If you don’t have the time to attend a call, you can leave it to Simple Telecom’s expert call attendants who can attend calls on your behalf. This allows you to focus on other aspects of your business without missing important calls. This phone answering service ensures your customers have the best call experience possible, as calls are answered immediately, and the message is quickly delivered to the right person on your team.
Intro Messages
A professional business greeting is the best thing a caller can hear when they first connect with your business. You can also use an introductory message to promote your services and products. With a recorded announcement, you can let your customers know they have reached your business and that their call is important. This is a simple and effective way to enhance the professional image of your brand.