Compliance with TCPCode and ACAM

Minimum Term

The minimum term is 1 month.

Information About Pricing

Minimum Monthly and Early Termination

The total minimum amount you will pay, or maximum you will pay for early termination for a 1300 number is:

• $11.00 on the Prepaid 1300 plan.
• $16.50 on the Light plan.
• $42.90 on the Cap39, Fixed Cap39 and Mobile Cap39 1300 plans.
• $86.90 on the Cap79 1300 plan.
• $108.90 on the High Volume 1300 plan.

• The monthly charge facilities the service being connected. Call charges are billed on top of the monthly charges. All call charges listed are per minute, billed in 1 second increments. There are no flag fall or minimum charges unless otherwise stated.
• No additional charges for flag fall or call connection.
• Timed based routing and State based routing are included free of charge.
• Answer point changes are free of charge and can be done through the customer console.

Exclusions

• We don’t charge for the 1300 number, we will direct you to purchase it directly from the ACMA/www.thenumberingsystem.com.au if required.
• We will charge an administrative late payment fee of $22 including GST if invoices aren’t paid on time.
• We will charge an administrative direct debit dishonour fee of $5.50 including GST if an automated direct debit fails to process.
• We will charge all accounts who pay via invoice a $5.50 monthly account keeping administrative fee.
• There are no fees for automated direct debit payments.
• Automated direct debit credit card payments will incur a surcharge. Over the phone or customer console credit card payments will incur a surcharge that is clearly visible or will be explained over the phone when taking the payment.

Cancellation
We require one months written notice for service cancellation or service transfer to another provider.

Other Information

Monitoring Usage
We provide the customer console so customers can login and monitor their service usage, manage their services and contact Simple Telecom easily.

1300 Numbers outside Australia

1300 numbers are Australian products and therefore only work inside Australia.

The answer point isn’t restricted and can be anywhere in the world, so if your travelling with your mobile – and your mobile is the answer point for your 1300 number please be aware of the mobile roaming costs from your mobile supplier. The cost from Simple Telecom will not change.

Changing Plans and Billing Cycles
You can change plan at any stage through the customer console

We will send you an electronic invoice via email in the first few days of each calendar month. Its due on the 20th, with automated direct debits being collected on our around the 12th of each month.

Contact Details
If you have any questions please contact Simple Telecom on:

Phone: 1300 858 751
Phone: +617 3123 6322
Fax: 1300 858 752
Email: info@simpletelecom.com.au
Customer Console: customer console

View our internal complaint handling process
View our internal financial hardship policy

If you have a complaint that you cannot resolve with Simple Telecom through the complaint handling process, you can contact the Telecommunications Industry Ombudsman:

Phone: 1800 062 058
Fax: 1800 630 614
Email: tio@tio.com.au
Address: PO Box 276, Collins Street West, VIC 8007

Minimum Term

The minimum term is 1 month.

Information About Pricing

Minimum Monthly and Early Termination

The total minimum amount you will pay, or maximum you will pay for early termination for a 1800 number is:

• $11.00 on the Prepaid 1300 plan.
• $16.50 on the Light plan.
• $42.90 on the Cap39, Fixed Cap39 and Mobile Cap39 1300 plans.
• $86.90 on the Cap79 1300 plan.
• $108.90 on the High Volume 1300 plan.

• The monthly charge facilities the service being connected. Call charges are billed on top of the monthly charges. All call charges listed are per minute, billed in 1 second increments. There are no flag fall or minimum charges unless otherwise stated.
• No additional charges for flag fall or call connection.
• Timed based routing and State based routing are included free of charge.
• Answer point changes are free of charge and can be done through the customer console.

Exclusions

• We don’t charge for the 1300 number, we will direct you to purchase it directly from the ACMA/www.thenumberingsystem.com.au if required.
• We will charge an administrative late payment fee of $22 including GST if invoices aren’t paid on time.
• We will charge an administrative direct debit dishonour fee of $5.50 including GST if an automated direct debit fails to process.
• We will charge all accounts who pay via invoice a $5.50 monthly account keeping administrative fee.
• There are no fees for automated direct debit payments.
• Automated direct debit credit card payments will incur a surcharge. Over the phone or customer console credit card payments will incur a surcharge that is clearly visible or will be explained over the phone when taking the payment.

Cancellation
We require one months written notice for service cancellation or service transfer to another provider.

Other Information

Monitoring Usage
We provide the customer console so customers can login and monitor their service usage, manage their services and contact Simple Telecom easily.

1800 Numbers outside Australia

1800 numbers are Australian products and therefore only work inside Australia.

The answer point isn’t restricted and can be anywhere in the world, so if your travelling with your mobile – and your mobile is the answer point for your 1300 number please be aware of the mobile roaming costs from your mobile supplier. The cost from Simple Telecom will not change.

Changing Plans and Billing Cycles
You can change plan at any stage through the customer console

We will send you an electronic invoice via email in the first few days of each calendar month. Its due on the 20th, with automated direct debits being collected on our around the 12th of each month.

Contact Details
If you have any questions please contact Simple Telecom on:

Phone: 1300 858 751
Phone: +617 3123 6322
Fax: 1300 858 752
Email: info@simpletelecom.com.au
Customer Console: customer console

View our internal complaint handling process
View our internal financial hardship policy

If you have a complaint that you cannot resolve with Simple Telecom through the complaint handling process, you can contact the Telecommunications Industry Ombudsman:

Phone: 1800 062 058
Fax: 1800 630 614
Email: tio@tio.com.au
Address: PO Box 276, Collins Street West, VIC 8007

The service is usually used to:

1. Play an announcement to the caller (legal requirement to notify caller if using call recording)

2. Route the call to a business line

3. If no answer, use call overflow to try a mobile phone

4. If no answer again, connect the caller to a Voice To Email service

The Routing and configuration for this service is all done in real-time, so you can make instant changes via the customer console.

The Call Tracking service is available as a standalone number. This Critical Information Summary covers its use as a standalone number.

Minimum Term

The minimum term is 1 month.

Information About Pricing

Minimum Monthly and Early Termination

The total minimum amount you will pay, or maximum you will pay for early termination for a Call Recording service is:

• $5.50 on the beginner plan.

• $3.30 on the serious plan.

• $2.20 on the marketer plan.

Inclusions
The following features are included for free: Call Recording, Voice To Email, Recording Announcements, Static Caller ID, Call Overflow and Time Based Routing. You can use all or only 1 of these features, they are all included free of charge.

The monthly charge facilities the service being connected. Call charges are billed on top of the monthly charges. All call charges listed are per minute, billed in 1 second increments. There are no flag fall or minimum charges unless otherwise stated.

The pricing listed is for use as a stand alone service.
No additional charges for flag fall or call connection.
Configuration updates are free of charge and can be done through the customer console.

Exclusions
We will charge an administrative late payment fee of $22 inc gst if invoices aren’t paid on time.
We will charge an administrative direct debit dishonour fee of $5.50 inc gst if an automated direct debit fails to process.
We will charge all accounts who pay via invoice a $5.50 monthly account keeping administrative fee. There are no fees for automated direct debit payments.

Automated direct debit credit card payments will incur a surcharge. Over the phone or customer console credit card payments will incur a surcharge that is clearly visible or will be explained over the phone when taking the payment.

Cancellation
We require one months written notice for service cancellation.

Other Information

Monitoring Usage
We provide the customer console so customers can login and monitor their service usage, manage their services and contact Simple Telecom easily.

Call Recording services outside Australia
When roaming internationally, please check with your mobile supplier regarding any roaming fees associated with receiving calls from the Call Tracking service.

Changing Plans and Billing Cycles
You can change plan at any stage through the customer console

We will send you an electronic invoice via email in the first few days of each calendar month. Its due on the 20th, with automated direct debits being collected on our around the 12th of each month.

Contact Details
If you have any questions please contact Simple Telecom on:
Phone: 1300 858 751
Phone: +617 3123 6322
Fax: 1300 858 752
Email: info@simpletelecom.com.au
Customer Console: customer console

View our internal complaint handling process
View our internal financial hardship policy

If you have a complaint that you cannot resolve with Simple Telecom through the complaint handling process, you can contact the Telecommunications Industry Ombudsman:

Phone: 1800 062 058
Fax: 1800 630 614
Email: tio@tio.com.au
Address: PO Box 276, Collins Street West, VIC 8007

Information About the Service

Hosted PBX: Get an excellent quality Hosted VoIP PABX, which is basically a hosted or virtual phone system which operates over the internet. It allows you to make and receive telephone calls.

Minimum Term
The minimum term is 1 month.

Information About Pricing
Minimum Monthly and Early Termination
The total minimum amount you will pay, or maximum you will pay for early termination for a Hosted PBX service is:

$5.50 on the Home Plan.
$31.90 on the Business Plan.
$60.50 on the Premium Plan.

Inclusions
The following features are included for free: Ivr or Auto Attendant, Call Recording, Call Overflow, Recorded Voice Announcements, Voicemail, Voice to Email, Call Transfer, Conference Calls, You can use all or only 1 of these features, they are all included free of charge.
The monthly charge facilities the service being connected. Call charges are billed on top of the monthly charges. All call charges listed are per minute, billed in 1 second increments. There are no flag fall or minimum charges unless otherwise stated.
No additional charges for flag fall or call connection.
Configuration updates are free of charge and can be done through the customer console.

Exclusions
We will charge an administrative late payment fee of $22 inc gst if invoices aren’t paid on time.
We will charge an administrative direct debit dishonour fee of $5.50 inc gst if an automated direct debit fails to process.
We will charge all accounts who pay via invoice a $5.50 monthly account keeping administrative fee. There are no fees for automated direct debit payments.

Automated direct debit credit card payments will incur a surcharge. Over the phone or customer console credit card payments will incur a surcharge that is clearly visible or will be explained over the phone when taking the payment.

Cancellation
We require one months written notice for service cancellation.

Other Information
Monitoring Usage
We provide the customer console so customers can login and monitor their service usage, manage their services and contact Simple Telecom easily.

Call Recording services outside Australia
When roaming internationally, please check with your mobile supplier regarding any roaming fees associated with receiving calls from the Hosted PBX service.

Changing Plans and Billing Cycles
You can change plan at any stage through the customer console

We will send you an electronic invoice via email in the first few days of each calendar month. Its due on the 20th, with automated direct debits being collected on our around the 12th of each month.

Contact Details
If you have any questions please contact Simple Telecom on:
Phone: 1300 858 751
Phone: +617 3123 6322
Fax: 1300 858 752
Email: info@simpletelecom.com.au
Customer Console: customer console

View our internal complaint handling process
View our internal financial hardship policy

If you have a complaint that you cannot resolve with Simple Telecom through the complaint handling process, you can contact the Telecommunications Industry Ombudsman:

Phone: 1800 062 058
Fax: 1800 630 614
Email: tio@tio.com.au
Address: PO Box 276, Collins Street West, VIC 8007