What Is Included with a 1300 Number?

One of the quiet advantages of a 1300 number is that the useful parts are included. The plan fee covers the number and the call-handling layer around it — routing, menus, voicemail-to-email, recording and reporting — rather than pricing each capability as an add-on. Here is the included set, feature by feature.

The included feature set

Routing modes. Send calls to one destination, split them by time of day, route by caller region, dial through an overflow list, or distribute across a team with round-robin. The modes combine, and changes are configuration — the published number never changes.

IVR / auto-attendant. A keypress menu sorts callers before a phone rings, which is how a two-person business presents like a department store.

Voicemail-to-email. After-hours and missed calls become audio in your inbox, so the enquiry is captured even when the phone was not answered.

Call recording. Inbound conversations recorded for training and quality, playable in the online console — with the consent obligations around recording belonging to your policy, as they do for any business.

Call reporting. Volumes, durations and origins by period — the difference between guessing and knowing which plan, routing and staffing fit your traffic.

Portability. Bring an existing number to your plan, and take it with you if you ever go. Included, because a number you cannot leave with is not really yours.

What is not in the plan fee

Two things, stated plainly: call time beyond your plan's inclusions, billed per second at the plan's rate; and premium phonewords, the memorable numbers that spell a brand word, which are a separate product tier from $40 a month. Everything else in the catalogue of common 1300 features is part of the service — the current rates and inclusions are on the pricing page.

Connect one from the available 1300 numbers pool and the feature layer arrives with it. The mechanics are in how 1300 numbers work, the product overview at 1300 numbers.