Simple, transparent pricing
1300 & 1800 Number Pricing
Simple, transparent pricing for 1300 and 1800 numbers from $10 a month — plus call tracking, hosted PBX, SIP termination and international rates.
- 1300 & 1800 from $10/month
- No setup fees or lock-in
- Per-second charging
1300 and 1800 pricing questions
How much does a 1300 number cost per month?
Plans run from $10 to $99 per month, excluding GST, plus per-second call charges for time beyond your plan's inclusions. The Prepaid 1300 plan at $10 includes $5 of call credit; cap plans include fixed monthly minute allowances.
How much do callers pay to ring these numbers?
On a 1300 number, callers pay up to the local call rate from a fixed line, and their carrier decides what a mobile call costs. On an 1800 number, callers pay nothing from an Australian fixed line — the business carries the call.
Are there setup fees or lock-in contracts?
No setup fees, and standard plans have no lock-in — port your number out at any time at no cost. The exception is premium phoneword leases (from $40 a month), which carry a rolling 12-month contract.
Is there a per-call connection fee?
No. Standard plans carry no flagfall — you pay for call time, calculated per second, at your plan's landline or mobile rate. International call-outs carry a 15 cents per call flagfall.
Can I keep my existing number?
Yes. Existing 1300, 1800 and landline numbers can be ported onto any plan at no cost, and porting typically takes 5–7 business days. You keep the number your customers already know.
A 1300 or 1800 number costs from $10 per month — here's how the math works out — with every plan, rate and fee on this page. All prices exclude GST and call charging is calculated per second. The only difference between the two products is who pays for the call: on a 1300 number your callers pay up to the local call rate and your business covers the rest; on an 1800 number your callers pay nothing and the business carries the entire call.
1300 Pricing
Our 1300 number plans start from just $10 per month with no setup fees or hidden charges. Whether you're a sole trader or growing enterprise, we have a plan that fits your call volume and budget. New to 1300 numbers? Learn about 1300 number costs and pricing.
| Plan | Monthly Fee | Landline | Mobile | Includes |
|---|---|---|---|---|
| Prepaid 1300 | $10 per month | 15c | 35c | $5 call credit, prepaid only |
| Light 1300 | $15 per month | 12c | 32c | $5 call credit |
| Cap39 1300 | $39 per month | 10c | 30c | 250 fixed line minutes + 100 mobile minutes |
| Fixed Cap39 1300 | $39 per month | 10c | 35c | 500 fixed line minutes |
| Mobile Cap39 1300 | $39 per month | 12c | 30c | 250 mobile minutes |
| Cap79 1300 | $79 per month | 7c | 25c | 750 fixed line minutes + 300 mobile minutes |
| High Volume 1300 | $99 per month | 5c | 16c | $99 call credit |
Important Information
- All pricing quoted is excluding GST
- Charges are calculated on a per second basis and rates provided are per minute
- Cap plans have a monthly fee that is the only amount charged until included value is used; once inclusions have been exhausted, a per minute rate applies as per listed prices
- SMSs are charged at $0.20 each and can be enabled/disabled from the SMS feature on the Customer Console
- Critical Information Summary
1800 Pricing
1800 numbers are 100% free for your customers to call from anywhere in Australia. Plans start from just $10 per month, with your business covering the call costs to provide premium customer service. Want the full cost breakdown? Learn about 1800 number pricing and costs.
| Plan | Monthly Fee | Landline | Mobile | Includes |
|---|---|---|---|---|
| Prepaid 1800 | $10 per month | 15c | 35c | $5 call credit, prepaid only |
| Light 1800 | $15 per month | 12c | 32c | $5 call credit |
| Cap39 1800 | $39 per month | 10c | 30c | 250 fixed line minutes + 100 mobile minutes |
| Fixed Cap39 1800 | $39 per month | 10c | 35c | 500 fixed line minutes |
| Mobile Cap39 1800 | $39 per month | 12c | 30c | 250 mobile minutes |
| Cap79 1800 | $79 per month | 7c | 25c | 750 fixed line minutes + 300 mobile minutes |
| High Volume 1800 | $99 per month | 5c | 16c | $99 call credit |
With the Cap plans, the monthly fee is the only charge until the included value is used, then you pay the per minute rate listed.
Which plan fits your call volume
| Your month | Start on | Why | |---|---|---| | A handful of short calls a week | Prepaid — $10 | $5 call credit covers roughly 33 minutes at the 15c fixed-line rate; top up only as you use it | | Steady fixed-line traffic | Cap39 — $39 | 250 fixed-line minutes at the 10c rate included, so the bill stays flat while inclusions last | | Mobile-heavy or high volume | Cap79 — $79 | 750 fixed-line + 300 mobile minutes included, at the lowest per-minute rates (7c / 25c) |
Still not sure? Start low and check the call reporting after your first month — the volumes and origins in the report tell you which plan your traffic actually needs. You can upgrade, downgrade or port out at any time.
No hidden costs
The published price is the whole price on standard plans:
- No setup fees — connect a standard number and start answering calls.
- No lock-in on standard plans — port your number elsewhere at any time, free of charge. Porting in or out typically takes 5–7 business days.
- No flagfall — standard plans carry no per-call connection fee; charging starts at your plan's per-second rate for call time. (International call-outs are the one exception: 15 cents per call.)
- Premium number leases are the exception — phonewords are leased from $40/month on top of your plan and carry a rolling 12-month contract, because the memorable word is held for you.
- SMS, when enabled, is 20 cents each — switched off by default in the customer console.
And the support behind the price: Simple Telecom is Australian owned and operated. When you call, you get the person who owns the business — the same guy who built the products, runs the infrastructure and knows every detail inside and out.
Still want the product deep-dive? Compare 1300 number cost and 1800 number price side by side, or see what an 1800 number costs in its compact version.
Important Information
- All pricing quoted is excluding GST
- Charges are calculated on a per second basis and rates provided are per minute
- Cap plans have a monthly fee that is the only amount charged until included value is used; once inclusions have been exhausted, a per minute rate applies as per listed prices
- SMSs are charged at $0.20 each and can be enabled/disabled from the SMS feature on the Customer Console
- Critical Information Summary
Call Tracking Pricing
All Call Tracking plans come with the full reporting suite of features and assistance integrating into your website.
| Plan | Monthly Fee | Fixed Line | Mobile | Includes |
|---|---|---|---|---|
| Call Tracking — Beginner | $5 per month | 12c | 32c | Numbers from 40+ regions |
| Call Tracking — Serious | $3 per month | 5c | 18c | Numbers from 40+ regions |
| Call Tracking — Marketer | $2 per month | 4c | 16c | Numbers from 40+ regions |
Important Information
- All pricing quoted is excluding GST
- Charges are calculated on a per second basis and rates provided are per minute
- Cap plans have a monthly fee that is the only amount charged until included value is used; once inclusions have been exhausted, a per minute rate applies as per listed prices
- SMSs are charged at $0.20 each and can be enabled/disabled from the SMS feature on the Customer Console
- Critical Information Summary
Hosted PBX
If you have good internet, then the Hosted PBX product from Simple Telecom is a cheap way of taking calls from your customers and making calls out. We have 2 basic variants: the STARTER edition, which is really just for making and receiving a few calls each month, and the BUSINESS edition, which is for general business use. We offer an inclusive pricing model on the Business plan, which will give the accountant peace of mind knowing the fixed pricing nature of the cost.
| Plan | Users | Local/National | Mobiles |
|---|---|---|---|
| $5 Starter | 1 | 10c untimed* | 10c per minute |
| $29 Business | 1+ | Untimed | Untimed |
Important Information
- All pricing quoted is excluding GST
- Charges are calculated on a per second basis and rates provided are per minute
- Cap plans have a monthly fee that is the only amount charged until included value is used; once inclusions have been exhausted, a per minute rate applies as per listed prices
- SMSs are charged at $0.20 each and can be enabled/disabled from the SMS feature on the Customer Console
- Critical Information Summary
1300 Number and 1800 Number SIP Termination
SIP termination delivers calls directly to your own SIP-capable phone system.
| Plan | SIP 1300/1800 |
|---|---|
| Monthly Fee | $8 per month |
| Calls | 4c/min |
- Advanced SIP Delivery to your Asterisk PBX (or similar)
Important Information
This is a prepaid product only, and a self-service product for people with technical skills. There is no telephone support available. If you're not familiar with SIP, or don't know what an IP is, you should look at our 1300 number plans. Standard fixed line and mobile pricing from the 'Prepaid 1300' plan applies for any overflow configurations to the PSTN network. If you have a large volume of minutes/numbers or even want a wholesale arrangement, contact us for better pricing.
- All pricing quoted is excluding GST
- Charges are calculated on a per second basis and rates provided are per minute
- Cap plans have a monthly fee that is the only amount charged until included value is used; once inclusions have been exhausted, a per minute rate applies as per listed prices
- SMSs are charged at $0.20 each and can be enabled/disabled from the SMS feature on the Customer Console
- Critical Information Summary
International Pricing for 1300 Numbers and 1800 Numbers
We support almost every country in the world — so contact us for specific pricing. All international destinations have a flagfall of 15 cents per call. Here are a few of the common countries:
| Country | Rate per minute |
|---|---|
| United Kingdom (UK) | 13c |
| United States of America (USA) | 13c |
| New Zealand | 11c |
| India | 53c |
| China | 11c |
| Canada | 13c |
| Philippines | 50c |
| Singapore | 13c |
| Japan | 13c |
Important Information
- All pricing quoted is excluding GST
- Charges are calculated on a per second basis and rates provided are per minute
What our customers say
"Prosperity Media have used Simple Telecom's 1300 Number service for several years for our growing online marketing business. We have found the pricing to be great and the customer service to be top notch. Any questions we had were quickly answered via call or email. The reports provided are also great. If you are a small to medium business looking for a 1300 number or managed answering service, chat to the team at Simple today." — James Norquay, Sydney
"When I first looked into getting a 1300 number, it seemed impossible — it looked like I would have to sign up to a plan and pay a huge monthly fee to one of the big Telcos. I was delighted when I found Simple Telecom, and discovered that I could set it all up so easily. Our auto top up account is super-convenient, and the website is easy to use. Technology is a powerful tool for small business, and tools like Simple Telecom help us display a professional brand to the world." — Cathy, Brisbane
"To have a 1300 Number, callers can call a 1300 number from any fixed landline in Australia for the cost of a local call. Simple Telecom provides quality services and a wide range of call routing built-in facilities which help in handling big call volume very easily." — Muhammad Mohsin, Sydney
All pricing is ex GST. All call rates are per minute. Charges are calculated on a per second basis.
Next steps
- Search the pool — pick your number from the available 1300 & 1800 numbers; standard numbers carry no upfront or lease fee.
- Match the plan — the table above maps call volume to a starting plan; everything is changeable later.
- Connect and answer — point the number at the phones you already use; create your account when you're ready.
Bringing an existing number? Porting is free and typically takes 5–7 business days. Deep-dives: 1300 number cost and pricing, 1800 number price, and the compact 1800 cost answer.