Charges, itemised
1800 Number Charges: The Complete List
Three items, all published: the monthly plan ($10–$99), per-second call charges for your traffic, and nothing on the caller's side from fixed lines. That is the whole list.
- Plan fee: $10–$99/month
- Call charges: per second, by origin
- Caller side: zero from fixed lines
1800 charges questions
What charges come with an 1800 number?
The monthly plan fee — $10 to $99 — plus per-second call charges for traffic beyond any included value, at rates that differ for fixed-line and mobile origins. All prices exclude GST.
Do callers pay any charges on 1800?
Not from an Australian fixed line — the call costs them nothing. From a mobile, the caller's own carrier and plan set the charge, which is separate from your bill.
Are there charges for features?
No — routing, IVR menus, voicemail-to-email, recording and reporting are part of the service. Premium phoneword numbers are the one separate product tier, from $40 a month.
How do I keep the charges predictable?
Pick the cap plan whose inclusions match your real call volume — the fee is then the only charge until the inclusions run out — and confirm with the first month's reporting.
The charges on an 1800 number fit on a short list, and a good provider publishes every line of it. The business pays a monthly plan and per-second call charges. The caller pays nothing from a fixed line. Anything a provider adds beyond that list deserves a question before you sign.
Charge 1: the monthly plan
| Plan | Monthly fee | Includes | |---|---|---| | Prepaid 1800 | $10 | $5 call credit | | Light 1800 | $15 | $5 call credit | | Cap39 tier | $39 | Included fixed-line and/or mobile minutes | | Cap79 1800 | $79 | 750 fixed-line + 300 mobile minutes | | High Volume 1800 | $99 | $99 call credit |
All prices exclude GST. Cap plans charge only the flat fee until the included value runs out — the reason the fee, rather than the rate card, is what most businesses actually see on the invoice.
Charge 2: call charges beyond the inclusions
When a month's traffic outlasts the plan's inclusions, the excess bills per second at the plan's rate. Two variables set the amount: total answered minutes, and the fixed-line versus mobile mix of your callers — mobile-originated calls carry a higher rate. The current rates for every plan are on the pricing page, and the bill scenarios are worked in 1800 number cost.
Charge 3: the caller's side — zero from fixed lines
From any Australian fixed line, an 1800 call costs the caller nothing. From mobiles, the caller's carrier and plan set their charge — separate from your bill, but worth knowing because it shapes caller behaviour. Saying "free call from a landline" in your own marketing is both accurate and sufficient.
What does not appear on the bill
Routing, IVR menus, voicemail-to-email, call recording and call reporting are part of the service, not line items. There is no hardware to buy — the number answers on phones you already run. The one separate product is phonewords: memorable spellings as a premium tier, from $40 a month.
Reading any provider's charges
Three questions cover every 1800 offer: the monthly fee, the per-second rates by origin in writing, and what callers pay. We answer all three on the pricing page. If the answers hold up on both sides, the comparison is genuine — then pick your number from the available 1800 numbers pool and connect it. The product overview is at 1800 numbers.
Published, per-second pricing
Run an 1800 number with predictable charges
Compare the plans and their charges, then connect a number from the pool.