Free — for whom?
Is the 1800 Number Free?
For your callers, from an Australian fixed line: yes, completely. To run: no — the business pays a monthly plan from $10 plus the call time. Both halves are the deal.
- Callers: free from fixed lines
- Business: plans from $10/month
- Mobile callers: check their plan
Is 1800 free? Quick answers
Is an 1800 call free for the caller?
From an Australian fixed line, yes — nothing to pay, anywhere in the country. From a mobile, the caller's carrier and plan set the charge.
Is the 1800 number free for the business to run?
No. The business pays a monthly plan from $10 to $99 plus per-second call charges — because on 1800 the business funds every call its number receives.
Why would a business pay for everyone's calls?
Because the free call is the product: removing the caller's cost barrier lifts enquiries on support, sales and booking lines. The bill buys the conversations.
What is the cheaper format to run?
1300 — callers contribute up to the local call rate, lowering the business bill on high volumes. The trade is compared in our 1300 vs 1800 guide.
Is the 1800 number free? The word "free" has two sides in this format, and both are true at once. For your callers: yes — from any Australian fixed line, dialling an 1800 number costs them nothing, anywhere in the country. For the business running it: no — the monthly plan starts at $10, and every second of call time lands on that plan, because the business funding the call is the entire design of the format.
The two sides, briefly
| Side | Pays | Notes | |---|---|---| | Caller (fixed line) | Nothing | The toll-free guarantee, unconditional | | Caller (mobile) | Plan-dependent | Set by their carrier; many plans include 1800 calls | | Business | Plan + call charges | $10–$99/month; calls charged per second |
The free call is what the business buys: a number customers can ring without a second thought, which is why support, sales and booking lines wear the prefix. The bill side is why high-volume businesses compare it with 1300, where callers share the cost — 1300 vs 1800 numbers sets out that trade, and the full bill model is in 1800 number cost.
The practical summary
- Dialling an 1800 number from a landline: free. From a mobile: check the plan.
- Running an 1800 number: from $10 a month, honestly priced on the pricing page.
- The caller-side dialling steps: how to call an 1800 number.
If the deal suits your business, pick a number from the available 1800 numbers pool and start on the entry plan today. The product overview is at 1800 numbers.
Free for your callers
Get an 1800 number from $10 a month
The free-call prefix, on a plan that costs less than a lunch.