Mobile caller cost
Are 1800 Numbers Free on Mobile?
The honest version: from an Australian fixed line, 1800 calls are always free. From a mobile, your carrier and plan set the charge — many include 1800 calls, and your plan's terms settle it.
- Fixed lines: free, always
- Mobiles: carrier and plan decide
- The business funds the call either way
1800 on mobile
Will I be charged for calling an 1800 number from my mobile?
That depends on your carrier and plan. Many Australian plans include calls to 1800 numbers under the standard allowance; others handle them separately — your plan's terms are the deciding document.
Why the hedge on mobiles?
Because the free-call guarantee on 1800 is a fixed-line guarantee, and mobile charging is carrier business that changes with plans. Any blanket "free on all mobiles" claim outruns what anyone can promise.
Does the business know or care how I called?
The business funds the call's carriage on its plan either way, charged per second. What your own carrier charges you is separate, between you and them.
How do I check my plan?
Open your plan's Critical Information Summary or terms page and look for how calls to 1800 and 13 numbers are treated — or ask your carrier directly.
Are 1800 numbers free on mobile? Here is the honest answer rather than the convenient one: from an Australian fixed line, 1800 calls are free — unconditionally, anywhere, any duration. From a mobile, what the call costs you is decided by your carrier and plan. Many Australian plans include calls to 1800 numbers under the standard allowance; others treat them separately. Only your plan's current terms can give you the straight yes or no.
The two layers of the answer
The number's side. An 1800 number never charges the caller directly: no premium rate, no flag fall, no distance component, on any device. The receiving business funds the call's carriage on its plan, charged per second. That layer is identical whether you dial from a desk phone or a phone in your pocket.
Your plan's side. How your mobile plan treats calls to 1800 numbers is the variable. The one-minute check: open the plan's Critical Information Summary or terms page, look for how calls to 1800 and 13 numbers are handled, or ask your carrier. Before a long support call on prepaid credit, that check is worth its minute.
The dialling, unchanged
Ten digits, no area code, from any Australian mobile — the same sequence as from a landline, covered in how to call an 1800 number. The cell-phone version of this question is in are 1800 numbers free on cell phones, and the business-side story in 1800 number cost.
If you run the business: mobile callers are exactly whom the toll-free promise reassures. Pick a number from the available 1800 numbers pool, put it on a plan from $10 a month, and the product overview at 1800 numbers covers the rest.
Business side?
Fund the call so mobiles ring freely
An 1800 number takes the carriage cost onto your plan — from $10 a month.