Free of charge?
Are 1800 Numbers Free of Charge?
For callers dialling from an Australian fixed line: yes, completely free of charge. For the business receiving the calls: the plan starts at $10 a month and every call is funded.
- Callers: free from fixed lines
- Business: plans from $10/month
- No surcharges in the format
Free of charge? Follow-ups
Does dialling an 1800 number cost the caller anything?
Not from an Australian fixed line — the call is free anywhere in the country, for any duration. From a mobile, the caller's carrier and plan set the charge.
What charges does the business pay?
The monthly plan — $10 to $99 — plus per-second call charges beyond any inclusions, at rates that differ for fixed-line and mobile origins.
Are there any hidden charges in the format?
The 1800 format adds no surcharge of its own — no flag falls, no distance component, no premium rate. Whatever charges exist come from the plan you choose.
Is the free-call promise worth the bill?
For lines where cost hesitation loses conversations — support, sales, bookings — most businesses that run 1800 think so. The trade against 1300 is compared in our 1300 vs 1800 guide.
Are 1800 numbers free of charge? For the person dialling from an Australian fixed line: yes — completely, unconditionally, anywhere in the country. For the business running the number: the charges are real — a monthly plan from $10, plus per-second call charges for every call. The format's whole design is moving the cost from the caller to the business, and "free of charge" is true precisely because someone else is paying.
The two sides, briefly
| Side | Free of charge? | What applies | |---|---|---| | Caller, fixed line | Yes | The toll-free guarantee — anywhere in Australia | | Caller, mobile | Depends | Their carrier and plan set the charge | | Business | No | Monthly plan ($10–$99) + per-second call charges |
Nothing in the format adds hidden charges on either side: no flag falls, no distance component, no premium rate. What the business pays is published — the plan ladder and call rates on the pricing page, with the bill model worked through in 1800 number cost.
The caller's checklist
- Fixed line at home or work: dial the ten digits, pay nothing.
- Mobile: check your plan's treatment of 1800 calls — many include them.
- Overseas: the call will not connect; use the business's other channels.
The dialling sequence is in how to call an 1800 number, the format comparison in 1300 vs 1800 numbers, and the product overview at 1800 numbers. If you are the business wanting to offer the free call, search the available 1800 numbers pool and start on the entry plan.
Free for your customers
Get an 1800 number from $10 a month
The free-call prefix with published pricing — search the pool and connect.