Does it cost?
Does an 1800 Number Cost Money?
Yes — for the business that runs it. A monthly plan from $10 plus per-second call charges, because callers pay nothing from fixed lines and the bill has to land somewhere.
- Caller: free from fixed lines
- Business: plans from $10/month
- Calls charged per second
Does it cost? Quick answers
What does an 1800 number cost the business?
A monthly plan from $10 to $99 plus per-second call charges for the traffic beyond any included value. Rates differ for calls originating from fixed lines versus mobiles; current rates are on the pricing page.
What does it cost a caller to dial one?
Nothing from an Australian fixed line, anywhere in the country. From a mobile, the caller's carrier and plan set the charge.
Why does the business pay everything?
Because that is the toll-free deal — the free call is the product. The business removes the caller's cost barrier and takes the call cost onto its own plan.
Is there a cheaper format to run?
1300 — callers contribute up to the local call rate, trimming the business bill on high volumes, on the same plan ladder. Compared in our 1300 vs 1800 guide.
Does an 1800 number cost money? Yes — and the honest question is "for whom". Callers pay nothing from an Australian fixed line: that is the toll-free promise, unconditional, anywhere in the country. The business that runs the number pays a monthly plan from $10 plus per-second call charges, because on 1800 the entire call cost lands on the receiving business. That trade is the product.
The bill, itemised briefly
| Component | Who pays | What | |---|---|---| | The call itself | Business | Per second, at the plan's rate beyond inclusions | | The monthly plan | Business | $10–$99, with cap inclusions at each level | | The call (fixed line) | Caller | Nothing | | The call (mobile) | Caller | Set by their carrier and plan |
Cap plans flatten the business bill by absorbing the first slice of call time at the flat fee; beyond the inclusions, calls bill per second at rates that differ for fixed-line and mobile origins. The current rates per plan are published on the pricing page, and the full cost model is in 1800 number cost.
Why anyone chooses the format
Because the free call converts. Support, sales and booking lines live on 1800 precisely because customers ring without weighing the cost — and the plan that funds the calls starts at $10 a month, month to month. Businesses watching call spend at high volumes weigh 1300 instead, where callers contribute the local rate; the comparison is in 1300 vs 1800 numbers.
The caller-side dialling steps are in how to call an 1800 number, and the product overview at 1800 numbers. To put the format on your business, search the available 1800 numbers pool and start on the entry plan.
The toll-free bill, explained
Get an 1800 number from $10 a month
The free-call prefix for your customers, on a plan you can predict.