Call Features and Services: What Your Number Can Do

Feature lists on phone service pages read like a buffet — everything gleaming, nothing explained. This page is the map instead: each feature that ships with a 1300 or 1800 service, the problem it solves, and the honest guidance on when it earns its place. The rule throughout: the number is one national identifier, and every feature below changes what happens after the caller dials — never the digits themselves.

The routing features: where calls land

• Destination routing — the base: point the number at a landline, a mobile or a team. The fix for printing a mobile number on your van.
• Time-based rules — different behaviour by clock and calendar: after-hours paths, weekend handling. The fix for ringing out at 7pm.
• Overflow — a second destination when the first is busy. The highest-value setting on most lines; missed-call reports prove it within a week.
• Round-robin — even spread across a team, so nobody drowns. The fix for shared inboxes that became phone queues.
• Location-based routing — callers from different regions reach different teams on one number. The fix for national coverage with local answering.

The routing layer is explained in how 1300 numbers work, and the patterns compose — overflow sits under time rules, IVR sits above them.

The answering features: what callers meet

• IVR keypress menus — "press 1 for sales": a recorded greeting and self-routing. Worth adding when one person can no longer field every call; worth keeping shallow always. Priced as an add-on, on the pricing page.
• Voicemail-to-email — unanswered calls land as audio with caller details in an inbox. The net under every routing rule, never a substitute for one.

The measurement features: what you learn

• Call reporting — every call logged per number: timing, duration, answered against missed. The staffing, budgeting and missed-call-recovery view.
• Call recording — where enabled and appropriate, audio captured for quality review and dispute resolution.
• Call tracking — a distinct number per campaign, from $5 a month per number, turning "which medium made the phone ring" into a chart. Described in call tracking.

For teams that want the raw records, the CDR area of the API exposes the same data programmatically.

The discipline: add one feature per problem

The feature set grows with the business, not before it: base plan, then overflow when the first busy-loss appears, then IVR when the team forms, then tracking when the marketing spend needs attributing. The numbers themselves — from $10 a month — are searchable on available numbers, and the product behind them is on 1300 numbers and 1800 numbers.