How to Cancel CallTrackingMetrics (Without Losing Numbers)

Cancelling any software subscription has two parts: the account step, and the assets step. The account step for CallTrackingMetrics — a US call tracking platform, and not us — happens on their platform under their terms. The assets step is the one cancellations get wrong: tracking numbers and call history are assets, and cancelling an account without moving them first is how businesses quietly lose published phone numbers. This page cannot press their cancel button; it can make sure nothing valuable is behind it when you do.

Step 1: inventory what the account holds

Before touching cancellation settings, list what actually lives in the account: the tracking numbers you use, which of those appear in live advertising, and the call history and recordings you would want to keep. Numbers printed on vehicles, business cards and websites are the risky ones — a lapsed number is not just a dead line, it is a competitor's opportunity if it returns to the pool.

Step 2: decide where the numbers go

You have three honest options, and the choice is about the numbers, not the software:

• Port them to a new carrier. Porting moves an active 1300 or 1800 number between carriers without changing it. This is the right option when the numbers are published and you want to keep them — contact us with the number details and we will walk through the port.
• Leave them where they are. If the numbers belong to the platform and are inseparable from it, plan replacement numbers and the reprint timeline that follows.
• Retire them deliberately. For unpublished or short-lived campaign numbers, letting them lapse can be fine — just confirm none of them is still printed anywhere.

Step 3: export the data

Call history, recordings and reports are your business records. Export what your terms and tools allow before the account closes; afterwards is usually too late. If your next platform needs that history for comparisons, the export is the bridge.

Step 4: then cancel

With numbers ported or retired and data exported, the account cancellation itself is a straightforward step on their platform — their help documentation covers their own flow, billing dates and refund rules. Do it in that order: assets first, account second. If the destination is number-based tracking on Australian infrastructure, our call tracking runs from $5 a month per number with call data billed per second, and the cost picture is on the pricing page.