Either format, one process
How to Get a 1300 or 1800 Number
The process is identical for both formats. The only decision to make first: 1300 if callers can share the cost, 1800 if the free-call promise is the point.
- Both formats from $10/month
- Standard numbers connect today
- Phonewords sourced as premium tier
Get connected
Getting your 1300 or 1800 number
Decide the format
1300 shares the call cost with callers — cheaper to run on volume. 1800 is free for callers from fixed lines — the customer-service promise.
Search the pool
Browse the available numbers for your format — standard digits connect today; phonewords that spell your brand are a premium tier from $40 a month.
Pick a plan
Entry Prepaid is $10 a month with $5 call credit; cap plans from $39 include call value for busier lines. Rates are published, prices ex-GST.
Connect, test, advertise
Point the number at the mobile or landline you already answer, test it from another phone, then put it on everything.
Getting either format
How do I choose between 1300 and 1800?
On the cost split. 1300 callers pay up to the local call rate and your business covers the rest — cheaper to run at volume. 1800 callers pay nothing from fixed lines and your business funds every call — the free-call promise.
Do the two formats cost the same to set up?
Yes — the plan ladder is identical, from $10 to $99 a month. The difference appears only in the call charges, because the caller's contribution differs.
Can I get a memorable number?
Search the pool for memorable patterns, or source a phoneword that spells your brand as a premium product. Either format supports phonewords.
I already have a number of one format — can I switch?
Port your existing number across, and the formats run on the same platform — changing formats later is a service change, not a rebuild.
Getting a 1300 or 1800 number is one process with one decision in front of it. The decision: which cost split suits your business. The process: search the pool, pick a plan, connect the number to a phone you already answer. Both formats run on the same platform, the same plan ladder from $10 a month, and the same feature set — the choice never locks you in.
The decision: 1300 or 1800
- Choose 1300 when callers can reasonably share the cost — bookings, orders, account queries — and you want the cheaper run-rate at volume. Callers pay up to the local call rate; you pay the rest.
- Choose 1800 when the call itself is the prize — support, sales, any line where cost hesitation loses conversations. Callers pay nothing from fixed lines; you fund every call.
- Unsure? Start with 1300 and add an 1800 line when the free-call promise earns its premium — many businesses run both. The full comparison is in 1300 vs 1800 numbers.
The process, for either format
- Search the pool. The available numbers search lists every 1300 and 1800 number free to connect. Judge candidates by ear and connect the winner the same day — browsing reserves nothing.
- Consider a phoneword. If your brand word fits the keypad, phonewords are the premium memorability play, from $40 a month, sourced by auction when scarce.
- Pick a plan. Prepaid at $10 for quiet lines; the cap tiers at $39, $79 and $99 for growing traffic, with inclusions that absorb the first slice of call time. Current rates: pricing page.
- Connect an answer point — the mobile or landline you already use — and add routing (time-based, overflow, IVR) whenever you are ready.
- Test, then advertise. A call from another phone confirms the landing point; then the number goes on everything.
Already have a number?
Port it rather than replace it. Existing 1300, 1800 and landline numbers move onto your chosen plan, so the digits your customers know stay in place. The port-versus-buy trade is in how to buy a 1300 number, and the product overviews at 1300 numbers and 1800 numbers.
One decision, then five minutes
Get your 1300 or 1800 number today
Search the available pool and connect either format from $10 a month.