Keep your digits
Porting 1300 and 1800 Numbers
Porting moves your existing 1300 or 1800 number onto a new plan with a new provider — the digits your customers know stay exactly the same.
- 1300, 1800 and landline numbers portable
- Digits unchanged, provider changed
- Port onto any plan, from $10/month
The porting path
Porting your number in four steps
Confirm the number is yours
Porting requires the authorised account holder's approval. Gather your account details with the current provider before starting.
Choose your new plan
Pick the plan whose inclusions match your call volume — the ladder runs from $10 to $99 a month, with rates published on the pricing page.
Submit the port request
Provide the existing number and authorisation; the providers coordinate the transfer. You keep answering on the number throughout.
Confirm and repoint
Once the port completes, confirm calls land correctly and update any provider-specific settings — the digits never changed.
Porting questions
Can I port my 1300 or 1800 number?
Yes — existing 1300, 1800 and landline numbers can be ported across onto your chosen plan. The digits stay the same; only the provider and the plan change.
Why port instead of buying a new number?
Because your current number is printed on vans, websites, invoices and memories. A new number means republishing all of it; a port means none of it.
Will there be downtime during the port?
Porting is designed to transfer the number between providers without you losing the digits. Raise timing questions with us before starting, and test the number once the port completes.
What does porting cost?
The number moves onto your chosen plan — from $10 a month — rather than attracting a separate purchase price. Current plan and call rates are on the pricing page.
Porting is the reason businesses can change 1300 and 1800 providers without changing anything their customers see. The number — the digits on the van, the website, the invoices — moves to the new provider and the new plan, exactly as printed. Here is what porting involves and what to check before starting.
What porting moves — and what it does not
Moves: the allocation of your digits to your new provider, and the number onto your chosen plan. Stays: the digits themselves, your advertising, your customers' memories. Changes: the plan fee, the call rates, and the routing platform that runs behind the number — all of which you choose.
Porting covers 1300, 1800 and landline numbers, so a business can consolidate a mixed set of published numbers onto one plan structure.
The four steps
- Confirm authority. The port needs the authorised account holder's approval — gather your current provider details first.
- Choose the plan. Match inclusions to your real call volume: the pricing page holds the ladder from $10 to $99 and the current per-minute rates.
- Submit the request. Provide the existing number and authorisation; the providers coordinate the transfer.
- Confirm and test. Once the port completes, call the number, confirm the routing lands where you expect, and repoint any provider-specific settings.
What to check before porting anywhere
- The new plan's full rates — monthly fee and per-second call charges by origin, in writing.
- Your authority — the port cannot proceed without the account holder's approval, so sort any account disputes first.
- The routing settings — answer points and rules may need re-entering on the new platform; have your current configuration handy.
Porting is available when you create your account — nominate porting instead of a new number and provide the details. The buy-versus-port decision is set out in how to buy a 1300 number, and the product overviews at 1300 numbers and 1800 numbers.
Your number, our plan
Port your 1300 or 1800 number
Keep the digits your customers know — bring the number across onto your chosen plan.