Monthly toll-free cost
Toll-Free Number Cost Per Month
In Australia, a toll-free 1800 number runs from $10 a month, plus the per-second call charges your business funds because callers pay nothing from fixed lines.
- 1800 plans: $10–$99/month
- Callers pay nothing from fixed lines
- 1300 alternative shares the cost
Monthly toll-free cost questions
How much is a toll-free number per month?
Australian 1800 plans run from $10 to $99 per month: Prepaid at $10 with $5 call credit, Light at $15, the Cap39 tier at $39, Cap79 at $79 and High Volume at $99.
Is the monthly fee the whole cost?
No — call charges sit on top once any included value runs out. Charging is per second, rates differ for fixed-line and mobile origins, and the pricing page lists the current rates per plan.
What is the cheapest month one?
The Prepaid 1800 plan at $10 a month with $5 call credit — the smallest fixed commitment, suited to light or just-starting traffic.
Can a cheaper format do the same job?
If caller-side cost matters less than your bill, a 1300 number shares the call cost with callers — up to the local call rate each — on the same $10-to-$99 plan ladder.
A toll-free number in Australia — the 1800 format — costs from $10 a month, rising to $99 on high-volume plans. The monthly fee is only part of the bill: because callers pay nothing from fixed lines, your business funds every second of call time on top. Here is the monthly picture, honestly itemised.
The monthly plan fee
| Plan | Monthly fee | Includes | |---|---|---| | Prepaid 1800 | $10 | $5 call credit | | Light 1800 | $15 | $5 call credit | | Cap39 tier | $39 | Included fixed-line and/or mobile minutes | | Cap79 1800 | $79 | 750 fixed-line + 300 mobile minutes | | High Volume 1800 | $99 | $99 call credit |
All prices exclude GST. Cap plans charge the flat monthly fee until the included value runs out, then bill calls per second at the plan's rate — so the fee you see is the bill most months, for businesses whose traffic fits the inclusions.
The call charges on top
The toll-free deal puts the entire call cost on the business side. What that costs per month depends on two things you control or can measure: total answered minutes, and the fixed-line-versus-mobile mix of your callers (mobile-originated calls carry a higher rate). Charging is calculated per second with rates expressed per minute; the current rates for every plan are on the pricing page. A realistic first month on a light plan is the $10 fee with the $5 credit absorbing most of the calls.
The 1300 alternative on the same ladder
If the full toll-free bill is more than your call volume justifies, the 1300 format runs on the identical plan ladder with one difference: callers contribute up to the local call rate, trimming what your business pays per call. Same $10 entry, same features, same routing — the choice is purely the cost split, set out in 1300 vs 1800 numbers. The fuller 1800 breakdown is in 1800 number cost.
What a sensible first month looks like
- Pick a number from the available 1800 numbers pool — free to search.
- Start on Prepaid — $10 a month, $5 credit — and point the number at the phones you already answer.
- Read the first month''s reporting — actual minutes and origins, not guesses.
- Step up only if the traffic says so — cap inclusions exist to flatten the bill at each volume level.
The product overview is at 1800 numbers, and the wider toll-free cost picture — including overseas freephone formats — is in toll-free number cost.
From $10/month
Run a toll-free number from $10 a month
Search available 1800 numbers and put the free-call prefix on your business.