Compact cost answer
What Does an 1800 Number Cost?
Plans from $10 to $99 a month. Callers pay nothing from Australian fixed lines. Call charges beyond your plan's inclusions bill per second to your business. Details below.
- Plans: $10–$99/month, ex-GST
- Callers: free from fixed lines
- Charging: per second
Cost follow-ups
What is the entry price?
The Prepaid 1800 plan at $10 a month, including $5 call credit. Light 1800 is $15 with the same credit; cap tiers run from $39.
Why does the business pay all call charges?
Because the toll-free deal puts them there — the free call for your customers is the product. On 1300, callers share the cost instead.
What moves the bill above the plan fee?
Call time beyond the inclusions, charged per second at rates that differ for fixed-line and mobile origins. Reporting shows the real volumes after month one.
Do features cost extra?
No — routing, IVR, voicemail-to-email, recording and reporting are included. Premium phonewords are the one separate tier, from $40 a month.
What does an 1800 number cost? The compact answer: $10 to $99 a month for the plan, nothing for your callers from an Australian fixed line, and per-second charges to your business for call time beyond the plan's inclusions. The fuller version takes one more paragraph per line — here it is.
The plan ladder
| Plan | Monthly fee | Includes | |---|---|---| | Prepaid 1800 | $10 | $5 call credit | | Light 1800 | $15 | $5 call credit | | Cap39 tier | $39 | Included fixed-line and/or mobile minutes | | Cap79 1800 | $79 | 750 fixed-line + 300 mobile minutes | | High Volume 1800 | $99 | $99 call credit |
Cap plans charge only the flat fee until the included value runs out — the reason most businesses' invoices match the plan fee. All prices exclude GST; the current per-minute rates are on the pricing page.
The call charges
On 1800 the business funds the entire call — that is the toll-free design, and it is the product your customers experience as "free call". Beyond the inclusions, call time bills per second, with mobile-originated calls at a higher rate than fixed-line ones. The first month's reporting turns the estimate into arithmetic; the full bill model is in 1800 number cost.
The trade worth knowing
The cheaper format to run is 1300, where callers contribute up to the local call rate and your business pays the rest — same plan ladder, same features. The choice is purely the cost split, compared in 1300 vs 1800 numbers. If the toll-free promise is what you are selling, search the available 1800 numbers pool, start on the entry plan, and let the reporting guide the upgrade. The product overview is at 1800 numbers.
From $10/month
Get an 1800 number today
Search the available pool and put the toll-free prefix on your business.