1300 Number Divert to Mobile: How It Works

"Divert to mobile" is the setup most sole traders and small teams actually want: one national number on all the advertising, and the phone in your pocket doing the answering. A 1300 number handles this natively — a mobile is a standard routing destination, not a workaround — and the arrangement has real advantages over printing a mobile number. This page covers how it works, what it costs, and the routing options beyond a simple divert.

How the divert works

A 1300 number is not a line — it is an instruction: calls arriving at the number are routed to the destination you set. Set that destination to your mobile and the loop is simple: a caller dials 1300 XXX XXX from anywhere in Australia, the network logs the call and routes it, and your mobile rings. Three properties follow from the architecture:

• Your mobile number stays private. The caller only ever saw the 1300; the underlying destination is never exposed.
• The number travels with the business. Change mobiles, carriers or staff, and you re-point the routing — the printed 1300 never changes.
• The call is measured. Because routing happens on the network, the call is logged under the 1300 — volume, duration, answered or missed — feeding the reporting described in how 1300 numbers work.

What it costs

The owner pays for every call received, billed per second against per-minute rates, with the answer-point destination part of that calculation. The rates are published on the pricing page — check the mobile answer-point rate when you compare plans, and the broader budgeting picture is in what does a 1300 number cost. The caller's side is unchanged by your destination choice: a local-style rate from fixed lines, carrier-and-plan dependent from mobiles.

Beyond the simple divert

A plain divert is the entry point; the same routing layer supports the patterns that grow with you:

• Time-based rules — after-hours callers hear voicemail-to-email instead of ringing a phone nobody watches.
• Overflow — a second destination when your mobile is busy, so spikes become missed-call reports rather than lost callers.
• Round-robin — a small team sharing the load, each call rotating to the next person.
• IVR menus — a keypress front door when the one-person stage ends.

Each is configuration on the same number — the reason the format scales without reprinting anything.

Setting it up

Search the pool for your number — free, on available numbers — choose a plan, set your mobile as the destination, done. If you already run a 1300 with another carrier, port it rather than replace it, and divert that one instead. The product behind the routing is on 1300 numbers.