1300 Number Plans: How to Choose One

Choosing a 1300 plan is a matching exercise: your call volume and answer pattern on one side, the plan structure on the other. The structure has three parts — the monthly fee, the way call charges apply, and optional add-ons — and this page explains each so the comparison on the pricing page reads like a decision, not a menu.

Part one: the plan fee

Standard 1300 plans start at $10 a month. That fee hosts the number: routing, reporting and the core features — voicemail-to-email, recording options, console control — ride on it. The fee is the floor of your cost, not the whole of it; the call charges are where volume enters.

Part two: how call charges apply

Every call your number receives costs the business something — the shared-cost bargain of the 1300 format, explained in how 1300 numbers work. Two structures cover the plans:

• Per-second billing against per-minute rates. Every call bills by the second, which keeps short enquiries cheap and every invoice reconcilable against checkable call records.
• Cap inclusions. Cap plans carry a monthly fee that is the only charge until the included value is used; beyond the cap, the listed per-minute rates apply. A cap suits predictable, steady volumes; heavy spiky months can blow past it.

The current tiers, inclusions and rates are published on the pricing page — and the full cost picture, including what drives per-call spend over time, is in 1300 number cost and pricing in Australia.

Part three: the add-ons

Add-ons price separately and should each earn their keep against a real decision:

| Add-on | Worth it when | Price shape | |---|---|---| | Call tracking | You compare campaigns and move budget | From $5/month per number | | IVR keypress menu | One person cannot field every call | Add-on, on the pricing page | | Recording | Quality review or dispute resolution matters | On the plan or add-on |

The honest rule: start with the base plan, watch the first month’s reports, and add one capability per problem that actually appears.

The matching method

Two questions pick the plan. How many calls per month, and how steady? Light and steady suits a simple plan or a small cap; heavy and spiky needs the cap maths checked against your worst month, not your average one. Who answers, and how? Single-answer-point setups live comfortably on base plans; multi-team routing and IVR push you toward the add-ons. Run the check on available numbers first — the number choice is free, and the plan decision is in what does a 1300 number cost, on the 1300 numbers product page.