Redirecting calls
Redirecting a 1300 Number
A 1300 number redirects wherever you point it: one answer point, a timed split, an overflow list or an IVR menu. Changes are configuration — the published digits never move.
- Redirect to any answer point
- Time-based, overflow, IVR rules
- Changes are configuration
Redirect questions
Can I redirect my 1300 number to a different phone?
Yes — the answer point is configuration on the number. Point it at a different landline or mobile whenever your answering arrangements change; the published digits stay the same.
What redirect options are there?
A single destination, time-based rules for after-hours, location-based routing, an overflow list of answer points tried in order, round-robin distribution across a team, and IVR menus that route by keypress.
How fast do redirect changes take effect?
Redirecting is configuration rather than construction — no hardware or technician involved. We will not promise a specific propagation time; test the number from another phone after changing it.
Does redirecting cost extra?
No — the routing modes are part of the service on 1300 plans. Call charges still apply per second to the destination the call lands on.
Redirecting a 1300 number is the feature that makes it yours: the number is a routing rule, and the rule is yours to set. Point it at your mobile this month and an office landline next quarter; hand after-hours calls to voicemail-to-email; run an overflow list for busy days. The published digits never change — only the answering does.
The redirect options
- Single destination. All calls to one phone — the starting setup.
- Time-based. Different rules for business hours and after hours, so evenings land in voicemail-to-email instead of an empty office.
- Location-based. Callers from different regions route to the branch or rep that serves them.
- Overflow. A list of answer points tried in order — office, then mobile, then a colleague — so a busy phone never loses a caller.
- Round-robin. Calls distributed across a team, sharing the load.
- IVR. A keypress menu sorting callers before anything rings.
The modes combine freely, and all of them are included rather than priced per feature — the plans and rates are on the pricing page. The full routing treatment is in call management and routing.
Redirecting a number you already have
If your 1300 is hosted elsewhere, moving it to a plan where redirect is under your control means porting — the digits stay, the platform changes. The process is in 1300 number porting. For the mobile-specific case, 1300 number to mobile covers pointing a 1300 at your handset, and the product overview is at 1300 numbers.
Set-up starts in the pool: search the available 1300 numbers, connect a number on a plan from $10 a month, and the redirect controls come with it.
Point it anywhere
Get a 1300 number you can redirect
One published number, answering wherever your business does — from $10 a month.