1800 Number Price: What Callers and Businesses Pay

The price of an 1800 number has two sides, and both matter. Callers pay nothing from an Australian fixed line — the business carries the entire call. Businesses pay a monthly plan fee from $10 plus per-second call charges for the traffic the number receives. Knowing which side you are pricing is the first step to comparing offers sensibly.

The caller's price: free from fixed lines

From any Australian fixed line, dialling an 1800 number costs the caller nothing, regardless of distance or duration. From a mobile, the caller's charge is set by their carrier and plan — many plans include 1800 calls, but the caller should confirm with their provider if they are unsure. Nothing about the business's plan changes what a caller pays from a landline: free is free.

The business price: plan fee plus call charges

| Plan | Monthly fee | Includes | |---|---|---| | Prepaid 1800 | $10 | $5 call credit | | Light 1800 | $15 | $5 call credit | | Cap39 plans | $39 | Included fixed-line and/or mobile minutes | | Cap79 1800 | $79 | 750 fixed-line + 300 mobile minutes | | High Volume 1800 | $99 | $99 call credit |

On cap plans the monthly fee is the only charge until the included value runs out; beyond the inclusions, calls bill at the plan's per-minute rate for the call's origin. Charging is calculated per second and rates are expressed per minute, and all prices exclude GST. Landline-originated calls cost the business less than mobile-originated calls, so the traffic mix moves the bill. Current per-minute rates for every plan are listed on the pricing page.

Which plan is actually cheapest

Match the plan to your traffic, not to the sticker fee:

• Occasional calls (a handful a week): Prepaid at $10 with $5 call credit keeps the fixed cost minimal.
• Steady fixed-line traffic: a Cap39 plan absorbs the first slice of call time, so the bill stays at $39 while inclusions last.
• High volumes: the Cap79 and High Volume plans include more call value and lower per-minute rates, cutting the effective cost per call.

The honest comparison is total monthly cost — plan fee plus overage — not the per-minute rate alone. A business answering 40 short calls a month on the right cap plan will usually beat the same traffic on a bigger plan with a lower headline rate, because inclusions that go unused are money spent for nothing.

1800 price against the alternatives

| Call type | Caller pays (fixed line) | Business pays | |---|---|---| | 1800 number | Nothing | Entire call + plan fee | | 1300 number | Up to local call rate | Remaining call cost + plan fee | | Geographic landline | Standard call rate for that region | Their plan |

The 1800 premium over 1300 is the caller's share of the call. Businesses accept it when they want zero cost friction on the line — support, sales and booking numbers — and choose 1300 when they answer high volumes and callers are happy to pay a local rate. Both share the same feature set, so the comparison is genuinely about call economics; 1300 vs 1800 numbers works through it, and the full cost breakdown sits in 1800 number cost.

Getting your price

Pick a number from the available 1800 numbers, choose the plan that matches your expected minutes, and point it at the phones you already use. The product detail — features, routing and setup — sits in 1800 numbers. If you already run an 1800 number elsewhere, it can be ported onto your chosen plan — the price you compare then is just the new plan fee and call rates.