1800 Number Pricing: Compare the Plans

An 1800 number plan costs from $10 a month, rising to $99 for high-volume use. The monthly fee buys the number and its call-handling features; the call charges on top depend on your traffic. Callers pay nothing from an Australian fixed line — the toll-free behaviour is the product — so every call the number receives is a cost your business carries.

The 1800 plan ladder

| Plan | Monthly fee | Includes | |---|---|---| | Prepaid 1800 | $10 | $5 call credit | | Light 1800 | $15 | $5 call credit | | Cap39 plans | $39 | 250 fixed-line + 100 mobile minutes, or fixed/mobile variants | | Cap79 1800 | $79 | 750 fixed-line + 300 mobile minutes | | High Volume 1800 | $99 | $99 call credit |

All prices exclude GST. Cap plans charge the monthly fee only until the included value is used; beyond the inclusions, calls bill at the plan's per-minute rate. Charging is calculated per second with rates expressed per minute, and rates differ for calls terminating from fixed lines versus mobiles. The full pricing table lists the current per-minute rates for every plan.

Matching a plan to your call volume

• Testing the waters or seasonal traffic: Prepaid at $10 keeps the fixed cost minimal, and the $5 credit covers the early calls while you gauge demand.
• Steady low volume: Light at $15 works the same way with a little more headroom.
• Regular business traffic: the Cap39 tier is the working plan — its included minutes absorb typical monthly fixed-line traffic, so the bill stays at $39 while inclusions last. Fixed Cap39, Mobile Cap39 and the mixed Cap39 variants let you match the inclusion type to where your callers actually are.
• Busy lines: Cap79 raises the inclusions sharply; High Volume converts the whole fee into call credit for operations that live on the phone.

The honest way to choose is to estimate your answered minutes, split them fixed-line versus mobile, and pick the plan whose inclusions cover that profile. Call reporting after the first month shows the real numbers, and plans can be adjusted from there.

Where the caller stands

From a fixed line, your callers pay nothing — that is what the 1800 prefix does. From a mobile, the caller's charge is set by their carrier and plan rather than by your business. If your audience is mobile-heavy, it is worth saying so in your own marketing: invite callers to check their plan or offer an alternative contact path for anyone who prefers one.

1800 against 1300 on cost

Both products share the same plan ladder and the same features — routing, IVR, voice-to-email, recording, reporting. The difference is the call split:

| | 1800 number | 1300 number | |---|---|---| | Caller pays (fixed line) | Nothing | Up to local call rate | | Business pays | Entire call | Remaining call cost | | Plans from | $10/month | $10/month |

Per call, 1800 costs your business more because the caller contributes nothing. You accept that to remove cost friction — support, sales and booking lines — while 1300 trims your spend where callers accept a local rate. The fuller comparison is in 1800 number cost and 1300 vs 1800 numbers; the mechanics behind the bill are in how 1800 numbers work.

Getting connected

Pick a number from the available 1800 numbers, choose the plan that matches your expected minutes from the ladder above, and point the number at the phones you already answer. The product overview is at 1800 numbers.