Carrier-side costs
Are 1300 Numbers Free with TPG?
The honest answer: whatever your TPG plan's current terms say. Caller-side charges for 1300 numbers are set by your carrier, so we will point you at the check rather than guess for you.
- Caller-side charges: set by your carrier
- Fixed-line local-rate cap always applies
- Check your plan's current terms
TPG and 1300 calls
Who decides what a 1300 call costs on TPG?
Your carrier's plan terms. The business running the 1300 number pays the bulk of the call on its own plan; what the caller pays from their phone is set by the caller's carrier.
How do I check what my TPG plan charges for 1300 calls?
Read the Critical Information Summary or plan terms for your specific TPG plan on the TPG website, or contact TPG support. Those are the only sources that reflect your plan's current terms.
Is there a general rule for 1300 calls from landlines?
Yes — from any Australian fixed line, a 1300 call costs the caller no more than the local call rate, and fixed-line plans that include local calls typically cover it the same way.
Does the business I am calling pay anything?
Yes — under the shared-cost model the business funds everything above the local rate, billed to its own 1300 plan per second. That is independent of what your carrier charges you.
Are 1300 numbers free with TPG? We will not guess another carrier's plan terms, and neither should any page that claims a simple yes or no — carrier plans change, and what is true of one TPG plan is not true of all of them. What we can do is explain exactly who sets the charge, what holds true on every carrier, and where to check your own plan in under a minute.
Who sets what you pay
A 1300 call has two payers, and they are billed separately. The business running the number funds everything above the local call rate, billed per second to its own plan — that side never changes. The caller's side is set by the caller's carrier: on a TPG fixed-line plan, local-call rules apply; on a TPG mobile plan, the plan's handling of calls to 1300 numbers decides the charge. Plans differ and get revised, which is why the only reliable answer for "free with TPG?" lives in your plan's current terms.
What holds true regardless of carrier
- The local-rate ceiling. From any Australian fixed line, a 1300 call costs the caller no more than a local call — never a premium or distance charge. If your fixed-line plan includes local calls, 1300 calls typically draw on that inclusion.
- No surcharge from the number itself. The 1300 format adds nothing to the caller's cost; there is no flag fall or distance component in the format.
- Dialling is identical. Ten digits, no area code, from any carrier's phone — the sequence is in how to call a 1300 number.
The one-minute check
Open your TPG plan's Critical Information Summary or terms page — the TPG website lists them per plan — and look for how calls to 1300 (and 13) numbers are treated: included in allowances, charged at a standard rate, or handled separately. If the terms leave doubt, TPG support can confirm for your exact plan. The same check applies to any carrier, mobile or fixed line.
For businesses reading this
Caller-side charges are exactly why businesses publish 1300 numbers: whatever carrier a customer is on, the call costs them no more than a local call from a fixed line, and your plan funds the rest. Pick a number from the available 1300 numbers pool or read the product overview at 1300 numbers; the full cost model is in 1300 number cost and pricing.
Business side?
Make your number cheap to call on any carrier
A 1300 number caps caller cost at the local call rate from fixed lines — plans from $10 a month.