No install required
Call Tracking Software for PC: What You Actually Need
People search for PC software because they expect tracking to be an install. It is not — the tracking number does the work, and the reporting lives in a browser console. Here is what you set up instead.
- Nothing to install
- Browser-based console
- Numbers do the tracking
PC and setup questions
Do I need to install anything on my PC?
No. Call tracking runs on the telephone network — the tracking number collects the calls — and the console for configuring routing and reading reports is browser-based, so any PC, Mac or tablet with a browser works.
Does call tracking work with a landline phone?
Yes — that is the point. Calls to the tracking number route to whatever phone you answer, from a desk handset to a mobile. The tracking happens before the call reaches you, so your phone hardware is irrelevant to the measurement.
What operating system do I need?
None in particular. Because the console is browser-based rather than a Windows or Mac application, the question is not your OS but your browser — any current one is enough for configuration and reporting.
"Call tracking software for PC" assumes the old shape: an application to install, a licence per machine, a Windows version to match. Call tracking does not work that way — and that is good news for anyone on any computer. The telephone number is the instrument: it sits in your advertising, collects the calls, and logs them. The software part is a browser console for routing and reports. This page walks through what you actually set up.
Why no install is needed
The measurement point is the network, not your computer. When a caller dials your tracking number, the network logs the call — time, duration, destination — before it ever routes toward you. Nothing that happens on your PC adds to the measurement, so there is nothing for a PC application to do. That separation is also why the numbers keep tracking when your office computer is off. The model is described on call tracking.
What you do instead of installing
- Allocate a number per campaign. A distinct tracking number for the website, radio, print or landing page you want to compare — the allocation is the entire "installation".
- Point each number at an answer point. Route to your desk, your mobile or a team; change it in the console whenever staffing changes, without touching the advertising.
- Read the reports in the browser. Calls per number over time, answered against missed, with recordings where enabled — the reporting picture is in call tracking metrics software.
- Place the numbers. Put each campaign's number on its asset — the website page, the ad, the business card — and the data starts accumulating from the first call.
Where a PC does matter
The browser console is where you spend your time: adjusting routing, listening to recordings, exporting call reports for the budget meeting. Any PC with a current browser handles it — there is no OS-specific version, no per-seat install and nothing to update, because the application is not on your machine. If you also want calls feeding other tools, that is an integration question rather than a PC question, and the honest boundary of what we connect is covered in call tracking CRM.
Choosing the numbers
Tracking starts with the numbers themselves, and they are searchable free — standard 1800 and 1300 patterns from $10 a month, or dedicated tracking numbers from $5 a month per number on the pricing page.
The whole setup, minus the install
Set up call tracking in minutes
One number per campaign, routing and reports in a browser console — plans from $5 a month per number.