What Charges Come with a 1300 Number?

The charges for a 1300 number in Australia come in three categories, and a good provider publishes all three. The business pays a monthly plan fee plus per-second call charges for its traffic. The caller pays up to the local call rate. Anything a provider cannot explain inside those categories deserves a second question.

Charge 1: the monthly plan fee

The fixed part of the bill, running from $10 to $99 a month:

| Plan | Monthly fee | What the fee includes | |---|---|---| | Prepaid 1300 | $10 | $5 call credit | | Light 1300 | $15 | $5 call credit | | Cap39 tier | $39 | Included fixed-line and/or mobile minutes | | Cap79 1300 | $79 | 750 fixed-line + 300 mobile minutes | | High Volume 1300 | $99 | $99 call credit |

On cap plans the fee is the only charge until the included value runs out — which makes the fee, not the rate card, the number most businesses actually see on their invoice.

Charge 2: call charges beyond the inclusions

When traffic exceeds what the plan includes, the excess bills per second at the plan's per-minute rate. Two variables set the amount:

• Origin. Calls terminating from fixed lines carry a lower rate than calls terminating from mobiles, so the caller mix moves the bill.
• Duration. Charging is per second with no rounding up to the next minute, so short calls stay cheap.

The current per-minute rates for every plan — fixed-line and mobile — are listed on the pricing page. For how the charges combine into a real monthly bill, 1300 number cost and pricing works through three business scenarios.

Charge 3: what your callers pay

Callers on fixed lines pay up to the local call rate, no matter where in Australia the business sits, and mobile callers' charges are set by their own carrier and plan. This side of the charges is not billed to you — but it shapes caller behaviour, which is why the caller-cost story belongs in your marketing when you advertise the number.

What does not appear on the bill

The standard feature set — routing, IVR menus, voicemail-to-email, call recording, reporting — is part of the service rather than a line item, and there is no hardware to buy or rent because the number is virtual. The one product that carries its own price tier is phonewords: memorable numbers that spell a brand word, from $40 a month. All prices exclude GST.

Reading any provider''s charges

When comparing 1300 offers, put every candidate through the same three questions: what is the monthly fee, what are the per-second call rates by origin, and what does the caller pay? A provider who answers all three in writing — as the pricing page does — is the one whose bill will look like the quote. To pick your number, search the available 1300 numbers pool; the product overview is at 1300 numbers.