1300 vs 1800
1300 vs 1800 Numbers: What is the Difference?
When choosing a virtual number for your business, the primary choice is often between a 1300 number and an 1800 number. While both are Australian-wide numbers that aren’t tied to a specific geographic location, the key difference lies in who pays for the call. Both numbers are a key to business success by helping your audience identify your brand through a unique, memorable number.
What is an 1800 Number?
1800 numbers are toll-free numbers, meaning the cost of the call is completely covered by the business or account holder. Customers can call for free from any phone line in Australia, including landlines and mobile phones. These numbers are especially beneficial for businesses that rely on customer service or after-sales support, as they remove any cost barrier for the caller. This makes it easier for customers to contact you and builds a professional, customer-focused brand image. A 1800 number is portable and has no geographical boundaries.
What is a 1300 Number?
A 1300 number is a local-rate number, where the cost of the call is shared between the caller and the business. Callers on a fixed landline in Australia are charged a local call rate, and the business covers the remaining cost. Like 1800 numbers, these are also easy to remember and dial without an area prefix, expanding your business reach throughout Australia. 1300 numbers are a more affordable option for small businesses that need to connect with customers but may not offer extensive after-sales services.
A Simple Comparison
| Feature | 1300 Numbers | 1800 Numbers |
| Cost to Caller | Shared cost; callers pay a local call rate from a landline | Free from any Australian landline or mobile |
| Cost to Business | You pay the shared cost | You pay the full cost of the call |
| Best For | Retail businesses and SMEs needing an affordable, professional presence | Businesses that require after-sales services or want to maximize incoming inquiries |
| Key Benefit | An affordable way to establish a national presence | Eliminates the cost barrier for callers, encouraging more calls |
Both 1300 and 1800 numbers provide a professional, national presence for your business without being tied to a single geographical location. The choice depends on your business model and target audience.