Understanding your call data is essential for making informed business decisions, optimizing your marketing campaigns, and improving customer service. Our detailed call reporting and analytics provide you with the data you need to gain a clear picture of your business’s performance.

Accessing Your Call Reports

All of your reporting and analytics are available through the Simple Console. From the Services page, you can click the View button to access a suite of reports and detailed listings of all your inbound calls.

Key Reports & Features

Our reporting includes a range of informative graphs and detailed listings to help you track your performance.

• Daily Call Metrics: Get an informative graph that details the number of calls per day and the number of missed calls per day. This is a crucial metric for understanding your call volumes and identifying peak times.

• Monthly Trends: View a graph that shows the volume of calls for the last 12 months on a month-by-month basis. This allows you to identify seasonal trends and monitor how your business is growing over time. The graph also shows the corresponding dollar spend for each month.

• Detailed Call Listings: Each report includes a detailed listing of all calls that occurred for the month. This includes the caller ID, the time and duration of the call, and the cost of the call.

• Call Recording Playback: If you have the call recording feature enabled, the reporting page includes an extra feature that allows you to play back the call directly from the report. This is invaluable for training, quality control, and verifying customer details. Note that call recordings are stored for up to three months, so you may need to download them for longer-term storage.

• Invoice Reporting: For customers with monthly invoices, the invoices themselves include graphs and detailed call listings, giving you an additional record of your call history.

Using Call Reporting for Your Business

Call reporting gives you a benchmark for how your business is performing. It’s particularly useful if you use multiple numbers for different purposes, such as one for marketing campaigns and another for sales or support. By monitoring the performance of each number, you can see how your business is growing, how effective your marketing efforts are, and how well your support team is handling calls.