Effective call management and routing are crucial for presenting a professional image and ensuring no lead or customer query goes unanswered. Your 1300 or 1800 number isn’t just a phone line; it’s a powerful tool for directing calls with precision, providing your business with the flexibility to handle high call volumes and operate from anywhere in Australia.

Core Features for Superior Call Handling

Simple Telecom offers a variety of features to make managing your inbound calls easy. These routing facilities help you handle a large volume of calls with ease.

1. Call Forwarding

Call forwarding is the core of your virtual number. This feature allows you to divert calls to a specific location on the go. You can easily divert calls to a team member who is on call, which is perfect for service providers who need to be available 24/7.

2. Hunt Groups & Line Hunting

A hunt group is a popular routing option that directs an incoming call to a pre-defined group of numbers in a linear fashion. If the first line doesn’t answer, the call automatically reroutes to the next person in the group until someone picks up. This is an effective way to avoid missed calls and ensure your customers receive a prompt response.

3. Geographical & Time-Based Routing

With geographical routing, you can direct calls to specific points or regions to avoid call overflow in a single location. The system also allows for time-based routing, which can divert calls to a specific location or to a voice-to-email service during after-hours. This provides a seamless customer experience, no matter the time of day or the caller’s location.

4. Your Online Console

All these powerful features are managed through the Simple Console. It gives you the ability to change almost all areas of your account and service configuration at no additional cost. This user-friendly online portal makes it simple to manage your call flows and routing settings without professional assistance.

Using these features, you can ensure your business presents a professional image and that every call is handled efficiently. The flexibility and control you get with these call management solutions are the foundation of a great customer experience.