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1300 and 1800 Number Features Explained

Key Topics Covered:

• Call Reporting & Analytics
• Included Free Features
• Call Management
• Auto Attendant & Live Answering
• Porting Services

Call Reporting & Analytics

Monthly Reporting: Simple Telecom provides you detailed reporting for your 1300 or 1800 Number service. There are two types of reports available. The first is in the case of customers who receive monthly invoices (not prepaid accounts). The invoices include a number of graphs and detailed call listings including the caller ID, the phone that answered the call, the time of the call and the cost of the call. The Simple Console also includes reporting. In the Services page there is a View button to load the reports. It has an informative graph which details the number of calls per day and the number of missed calls per day. It also has a graph showing the volumes of calls for the last 12 months in a month by month basis as well as showing the Dollar spend corresponding to that month as well. There is a listing of the calls that have occurred for the month, the caller ID, time, duration and the cost of the call. There is a total figure for the month, total calls and total minutes and it also allows you to select previous months information. If you have the Call Recording feature enabled you will also get an extra feature on the reporting page which allows you to play the call. Bear in mind that we only store up to 3 months worth of call recordings so if you need to store them longer, you will need to download them. Keeping an eye on your monthly reporting will give you a bench mark for how your business is performing. It’s very useful if you use multiple numbers. Say one for Sales related marketing and one for support related calls – this way you can see how the business is growing and how your marketing is working. 

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Quickly view your advertising campaign performance and peak call periods, and compare them to other months.With the Simple Console login, you can easily view and track the performance of your service and therefore marketing strategies that will be created as you run your business over time.As with the monthly trend graph, there is a state breakdown of the inbound callers location so you can track where your marketing is working best.

Monitor your call records, track spending, customer calling profiles and retrieve caller ID information.The Simple Console login provides you with detailed call information for all your services. You can use this to view the time of call, duration of call, the cost of calls, the caller’s phone number and the location the call was answered. 

Here is a sample: Call Us 1300 858 751

View your account balance, view previous invoices and pay your invoices via credit card. Inside Simple Console we provide our customers the facility to retrieve invoices – new and old, view invoice cost trends and make online payment via credit card. We deliver invoices as a PDF which will be emailed to you at the start of each calendar month. It will contain the usage and service charges for your service for the previous calendar month. From there, we collect on the outstanding amount on or around the 12th of each calendar month. This ensure that your invoice is paid on time before the due date. For further information on our invoicing practices, please refer to the compliance section which outlines everything in further detail.

Included Free Features

These features are: 

• Voice To Email
• Recorded Announcements
• Line Hunts
• Time Based Routing
• Day Based Routing
• Keypress Menu 

Lets unpack each feature in detail. 

Voice To Email

Recorded Announcements

Recorded Announcements Simple Telecom’s recorded announcements enable you to play an audio file to the caller. This can be done as a greeting before dialling an operator, or inside a Keypress menu. Simply upload a sound file inside your 1300 Number configuration area, then create the “action” in the addons area. Select the previously uploaded audio and then add it to your routing! Remember you are going to pay for the time the caller spends on the call, however it will vary depending on where the call routes after the announcement.

Line Hunts

Yes, the term Line Hunt doesn’t mean much outside Telco circles, so lets describe it a few other ways. Call Overflow or Dialling Order may be more appropriate. This feature is what you’ll be using when you want to configure more than 1 single action for your 1300 or 1800 number. It basically is a sequence of events. Some events are terminating events, so the actions following it will not trigger. An example of this would be Voice To Email – this hangs up the call at the end. Another example would be a phone that answers the call – whether a human or machine (ie. VoiceMail on your mobile) – either way, the call isn’t come back to the Simple Telecom switch. 

A common sequence of events would be a

1. Recorded Announcement at the start of the call
2. Dial Mobile 1 (15 seconds)
3. Dial Mobile 2 (15 seconds)
4. Voice to Email

Time Based Routing & Day Based Routing

Do you want your phones to automatically turn off after hours? Or go straight to Voicemail? This is the feature to make that happen. Setup your 1300 Number to route to a specific set of actions during business hours (Ie. A Line Hunt) then automatically at the end of the day, set it to go to a specific “Out of Hours” voice to email. Same goes for the days of the week, do you want your phone to stop ringing on the weekend? Or do you need to just ring the on call person? Use the Day based routing options to set this up.

Keypress Menu

Last but not least, the Keypress Menu gives you the ability to present information to the caller and help them get the information they need quickly. The Simple Telecom Keypress menu is a free feature. You simply upload your menu sound file, ie. “Thanks for calling Simple Telecom, Please press 1 to listen to our privacy policy, Press 2 for information on 1300 numbers, Press 3 to talk to Sales, Press 4 for Accounts or Press 5 to leave a message for the team to call you back.