1300 Numbers Australia Cost: Pricing Guide 2024
What 1300 Numbers Cost Australian Businesses
Pricing Breakdown
- Plans start from $10/month with no contracts
- Call costs from 12¢/minute to landlines
- No setup fees or hidden charges
- Scale pricing based on call volume
- Port existing numbers at no extra cost
Understanding 1300 Number Costs in Australia
The cost of 1300 numbers in Australia consists of two components: a monthly plan fee and per-minute call charges. Unlike traditional phone lines that charge fixed rates regardless of usage, 1300 numbers operate on a pay-as-you-go model that scales with your business needs.
Most Australian businesses start with our prepaid plan at $10 per month, which includes $5 in call credit. This provides immediate access to all features including call routing, voicemail, time-based scheduling, and the online management portal. There are no setup fees, no contracts, and no hidden charges—what you see is what you pay.
For comprehensive details about all pricing components, see our complete guide on 1300 numbers cost and pricing in Australia.
Monthly Plan Costs for Australian Businesses
We offer several monthly plans designed for different call volumes. The $10 Prepaid plan suits businesses receiving occasional enquiries or testing the service. The $29 Plus plan includes 100 included minutes and works well for businesses receiving 20-30 calls per month. The $99 Premium plan includes 500 minutes and suits high-volume operations like customer service centres.
All plans include the same core features—the difference is the included call credit and per-minute rates. You can switch between plans at any time without penalties, ensuring you only pay for what you need as your business grows or call patterns change.
To understand the complete benefits of 1300 numbers beyond just cost, visit our guide on 1300 numbers benefits for Australian business.
Call costs depend on where your customers are calling from and which plan you’re on. Calls from landlines typically cost 12-15¢ per minute, while calls from mobiles cost 18-22¢ per minute. These rates apply to your business—customers pay their standard local call rate to dial your 1300 number.
The cost-sharing model means customers contribute to the call cost by paying their local call rate, while your business covers the connection and routing costs. This makes 1300 numbers more affordable than 1800 toll-free numbers where businesses pay the entire call cost. Most Australian businesses find the cost-sharing arrangement provides a good balance between affordability and professional image.
Call costs are deducted from your account balance in real-time. When your balance runs low, you’ll receive email notifications prompting you to add more credit. You can set up automatic top-ups to ensure your number never runs out of credit, or manually add credit as needed through the online portal.
For businesses wanting more control over their communication costs, understanding 1300 numbers cost structures helps you budget accurately and choose the right plan for your call volume.
Additional Costs and Optional Features
Most features are included at no extra charge: call routing, voicemail, call recording, time-based routing, geographic routing, and access to call reports. However, some premium features carry additional monthly fees. Phonewords (numbers that spell your business name) cost $50 per month. Call whisper, which announces caller information before connecting, is $5 per month.
Number porting from another provider is free—we don’t charge to bring your existing 1300 number to our service. If you’re cancelling, we’ll release your number for porting at no charge. SMS capabilities are available as an add-on if you want customers to text your 1300 number, though most businesses use these numbers primarily for voice calls.
Learn more about how 1300 numbers work in Australia to understand all the features included in your monthly plan.
Comparing 1300 Number Costs with Alternatives
Compared to traditional phone systems, 1300 numbers are significantly more affordable. A standard business phone line costs $40-60 per month plus call charges, requires a physical installation, and lacks the flexibility of virtual routing. Multi-location businesses would need separate lines for each office, multiplying costs.
1800 toll-free numbers are another alternative, but they cost more to operate because your business covers 100% of call costs. While 1800 numbers provide a premium customer experience with free calls, the higher operating costs make them less suitable for businesses with tight budgets or high call volumes. The 1300 cost-sharing model typically costs 30-40% less than equivalent 1800 service.
Many businesses choose to start with a 1300 number for general enquiries and add an 1800 number later for dedicated customer support. For help deciding, read our comparison guide and then choose the right 1300 number for your business needs.
Frequently Asked Questions
Frequently Asked Questions About 1300 Number Costs in Australia
What is the minimum cost to get a 1300 number in Australia?
The minimum cost is $10 per month for the Prepaid plan, which includes $5 in call credit. There are no setup fees or contracts, making it accessible for any Australian business.
Do customers pay to call 1300 numbers in Australia?
Yes, customers pay their standard local call rate when dialing a 1300 number. This typically costs them 25-40 cents per call from a landline or is included in their mobile plan’s standard call allowance.
Are there hidden costs with 1300 numbers?
No, there are no hidden costs. You pay the advertised monthly plan fee plus per-minute call charges. All standard features are included at no extra charge. View transparent 1300 number pricing details.
Can I cancel without penalty?
Yes, there are no contracts or cancellation fees. You can cancel at any time and only pay for the current month. Any unused credit is forfeited upon cancellation.
Establishing a professional national presence for your Australian business has never been more accessible with 1300 number solutions starting from just $10/month. These flexible, cost-effective virtual phone numbers can help you improve customer communications and reach, whether you’re looking to set up a Westpac 1800 number or leverage call tracking metrics AI to optimize your marketing efforts.
