1800 Number Cost Australia: Pricing Guide for Businesses
What Australian Businesses Pay for 1800 Toll-Free Numbers
Australian Pricing
- Plans start at $10/month for Australian businesses
- Toll-free calls cost 22-35¢/minute to your business
- Customers across Australia call completely free
- No geographic price differences across states
- Transparent Australian dollar pricing
1800 Number Costs for Australian Businesses
Australian businesses operating 1800 toll-free numbers pay a monthly plan fee plus per-minute charges for all calls received. Unlike 1300 numbers where costs are shared with callers, 1800 numbers require businesses to cover 100% of call costs—this is what makes the service toll-free for Australian customers calling from anywhere in the country.
The cost structure is designed to be transparent and predictable. Monthly plans start at $10 and scale up to $99 depending on your expected call volume. All pricing is in Australian dollars with no currency conversion fees or international charges. Whether your business is in Sydney, Perth, Brisbane, or regional Australia, the pricing remains consistent.
For detailed breakdowns of all pricing components, see our comprehensive guide on 1800 numbers cost and pricing in Australia.
Monthly Costs Across Australia
Monthly plan costs are identical regardless of where your business operates in Australia. A business in Melbourne pays the same $10 Prepaid plan fee as a business in Darwin. There are no state-based pricing differences, no metropolitan versus regional variations, and no location-based surcharges.
This nationwide consistent pricing makes budgeting simple for multi-location businesses or franchises. Every location can operate on the same plan structure, simplifying accounting and cost management. As Australian businesses grow and expand to new states or territories, 1800 number costs remain predictable and consistent.
When Australian customers call your 1800 number, they pay nothing—the call is completely free regardless of whether they’re calling from Sydney to a Perth business or from regional Queensland to Melbourne. Your business covers the entire call cost, which ranges from 22-35¢ per minute depending on your plan tier and whether the caller uses a landline or mobile.
These per-minute rates are consistent across all Australian calls. A caller from Tasmania costs the same as a caller from New South Wales. This geographic neutrality is one of the major benefits of 1800 numbers—you can advertise nationally without worrying about different call costs from different regions.
To understand the complete operational details, including how calls are routed and charged, read our guide on how 1800 numbers work in Australia.
The toll-free nature of 1800 numbers makes them particularly effective for Australian businesses targeting national markets. Customers in regional areas don’t face the barrier of STD charges to call capital city businesses. Interstate customers don’t worry about long-distance fees. This increases the likelihood that potential customers will call, improving conversion rates from advertising.
Many Australian businesses find that while 1800 numbers cost more per minute than 1300 alternatives, the increased call volume from barrier-free calling justifies the investment. If you’re deciding between the two, compare the costs at 1800 number cost breakdown.
Additional Costs for Australian Businesses
Beyond monthly plan fees and per-minute charges, there are minimal additional costs for Australian businesses operating 1800 numbers. Standard features like call routing, voicemail, call recording, time-based routing, and reporting are all included at no extra charge. These would typically cost hundreds of dollars per month with traditional phone systems.
Optional premium features do carry extra fees. Phoneword numbers (numbers that spell out words) cost an additional $50 per month. Advanced features like call whisper (which announces caller information before connecting) add $5 per month. SMS capabilities for your 1800 number are available as an add-on for businesses wanting text message functionality.
Number porting from another Australian provider is free—we don’t charge to transfer your existing 1800 number to our service. If you’re purchasing a new number rather than porting, there are no setup fees or activation charges. The process to buy an 1800 number involves only the monthly plan cost.
Comparing Australian Business Phone Costs
When comparing 1800 number costs to other Australian business phone solutions, the value becomes clear. Traditional landline systems from major telcos cost $40-60 monthly per line, plus call charges, plus hardware costs, plus technician callout fees for changes. Virtual PBX systems often charge $20-40 per user per month on top of base fees.
1800 numbers provide enterprise-level features at small business prices with no per-user fees. Route calls to unlimited team members at no extra cost. Operate across multiple Australian states using one number. Scale up or down without hardware changes or contract penalties. For many Australian businesses, this flexibility and cost-effectiveness makes 1800 numbers the most economical professional phone solution.
The key is matching your plan to your call volume. Businesses receiving 10 calls per week should start with the Prepaid plan. Businesses receiving 50+ calls per week benefit from higher tiers with included minutes. See pricing details at 1800 number price comparison to find your optimal plan.
Frequently Asked Questions
Frequently Asked Questions About 1800 Costs in Australia
Do 1800 number costs vary by Australian state?
No, pricing is consistent across all Australian states and territories. A business in WA pays the same as a business in NSW. Calls from all Australian locations cost your business the same per-minute rate.
What do Australian customers pay to call 1800 numbers?
Nothing—1800 calls are completely free for customers calling from anywhere in Australia. Your business covers 100% of call costs to provide barrier-free customer contact.
Are there setup costs for Australian businesses?
No setup fees or activation charges. You pay only the monthly plan fee from day one. Number porting from other Australian providers is also free.
Can Australian businesses on NBN use 1800 numbers?
Yes, 1800 numbers route to any Australian phone including NBN connections, mobiles, traditional landlines, or VoIP services. Your NBN or internet connection doesn’t affect 1800 number compatibility.
Establishing a professional national presence for your business has never been easier, thanks to flexible and cost-effective 1300 Numbers Toll Free and 1800 Number Charges solutions from Simple1300Numbers. With pricing starting from just $10/month, you can leverage virtual phone numbers that provide local call rates and seamless Help Desk Call Tracking Software to enhance customer communications and improve your overall business operations.
